With Telescope Health, patients have access to:
High-quality care providers, including board-certified emergency and family physicians
Reduced wait times
Dedicated care navigators who can connect patients with virtual providers 24/7, arrange follow-up appointments, locate cost-effective and immediate in-person care, and initiate emergency room check-ins
FAQ
- Launch Telescope Health from your account. https://home.telescopehealth.com/login OR
- Download the Telescope Health app in the Apple App Store or the Google Play Store.
- Complete patient intake.
- See a care provider within minutes!
Yes, we will if your provider determines that you need a prescription. However, in accordance with state law, we do not prescribe controlled substances or narcotics.
We have care navigators, physicians and care providers ready to see you 24 hours a day, 7 days a week.
Average wait time is less than 10 minutes. Our care navigators will be available to communicate with you while you wait and let you know the status of the doctor.
While Telescope Health does not replace your in-person primary care physician, we can provide annual preventative exam by appointment with one of our virtual providers. Our care navigators can also provide you with local recommendations for a physician near you.
You have access to your electronic medical record through the platform for download. If you are having trouble, please reach out to our care navigation team to help you with that request. 866-373-5304
We treat and educate on a large variety of medical issues. However, some conditions and complaints may not be appropriate for a virtual encounter and we will recommend you seek immediate evaluation in person. If you have any of hte following complaints, go to an emergency department or call 911 instead:
- Chest pain
- Stoke like symptoms
- Pregnancy related complaints
- Altered mental status or confusion
- Urogenital or breast related issues
- Suicidal or homicidal thoughts or hallucinations (National Suicide Preventative Lifeline: #988)
Our care navigation team is available to help 24/7 to answer your questions and make sure your prescription is sent to your preferred pharmacy. Call 866-373-5304
Telescope Health is for on-demand care. Once your intake form is filled out you will be put in a virtual waiting room until your doctor becomes available. If during your wait you have any questions, please utilize the messaging feature to chat with one of our care navigators.
Currently our providers are licensed to treat when you are in the United States.
If you are traveling and do not see an available doctor licensed in your geographic location or state, call our care navigators and they can find a virtual provider for you.
Yes. Our providers can put a work/school in your account pertaining to your visit.
You can speak to one of our care navigators at 866-373-5304
Our Patient Service Representatives (PSRs) are available 24/7 to assist you. Whether you need help or want to file a complaint, we’re here to ensure your concerns are addressed.
You can reach us in the following ways:
- Email: help@telescopehealth.com
- Call: 866-373-5304 (toll-free)
All requests and complaints will be routed to the appropriate department for follow-up. Please note that certain departments are only available during business hours: 8 AM–5 PM, Monday through Friday. Our PSRs will ensure your request is directed to the right team.
Thank you for reaching out—we’re here to help!
Yes! We offer translation services for over 240 languages, including American Sign Language (ASL).
Please find our Notice of Availability here: Notice of Availability | Telescope Health