Frequently Asked Questions

To get started, go to the App store (either Android or Apple) and download the Telescope Health app. Once downloaded you will need to create an account and provide details on your visit as well as medical history.

You can also access our telemedicine services via our online platform here, at TelescopeHealth.com. Click “See A Doctor” in the top menu location. From there, you will be asked a series of questions pertaining to your visit, along with your medical history. Our doctor will then review your answers and see you shortly.

Yes, we will if your provider determines that you need a prescription. However, in accordance with Florida and Georgia state law, we do not prescribe controlled substances or narcotics.

Private payer cost for telemedicine virtual visits and follow-up patient care is $69.00 per visit.

At this time, we provide telemedicine services to residents across Florida and Georgia.

We have physicians ready to see you 24 hours a day, 7 days a week.

Our providers are all board certified physicians working in Northeast Florida and Southeast Georgia hospitals and health systems. We treat and educate on a large variety of medical issues. However, some conditions and complaints may not be appropriate for a virtual encounter and we will recommend you seek immediate evaluation in person. If you have any of the following complaints, go to an emergency department or call 911 instead:

• Chest pain
• Stroke like symptoms
• Pregnancy related complaints
• Altered mental status or confusion
• Urogenital or breast related issues
• Suicidal or homicidal thoughts or hallucinations (National Suicide Prevention Lifeline: #988)