FAQ

HOW DO I GET STARTED WITH TELESCOPE HEALTH?

To get started, go to the App store (either Android or Apple) and download the Telescope Health app. Once downloaded you will need to create an account and provide details on your visit as well as medical history.

You can also access our telemedicine services via our online platform here, at TelescopeHealth.com. Click “See A Doctor” in the top menu location, from there you will be asked a series of questions pertaining to your visit along with your medical history.

WILL YOU PRESCRIBE MEDICATIONS?

Yes, we will if your provider determines that you need a prescription. However, in accordance with Florida and Georgia state law, we do not prescribe controlled substances or narcotics. 

WHAT'S THE COST OF SERVICE?

Private payer cost for telemedicine virtual visits and follow-up patient care is $69.00 per visit.

I don’t live in Florida. Can you treat me?

At this time, we provide telemedicine services to residents across Florida and Georgia.

HOW DO YOU SCHEDULE AN APPOINTMENT?

You can log into your Telescope Health account and see provider availability. There, you will be able to request an appointment time.  

What are your hours of operation?

We have physicians ready to see you 24 hours a day, 7 days a week.

Do you accept Medicare or Medicaid at your test sites?

Telescope Health, LLC is not an enrolled Medicare or Medicaid provider. All Medicare/Medicaid patients who come to our sites will be asked to sign a private contract with Telescope Health and accept full responsibility for payment for our testing services. Commercial laboratory fees are still submitted to Medicare/Medicaid by our laboratory partners.

If you are a Medicare or Medicaid patient and paid any out of pocket amount without signing a private contract with Telescope Health (Dec 2020 to now), you are entitled to a full refund. Please contact us at 904-373-5304 for assistance. Our care coordinators will obtain your information and our refund department will reimburse you for any out of pocket expenses. Moving forward, all Medicare/Medicaid patients will consent to paying out of pocket when they arrive at our test sites and have the option to seek testing elsewhere.

Our private contract for Medicare and Medicaid beneficiaries can be seen here.

WHAT TYPE OF PATIENTS / CONDITIONS DO YOU TREAT?

Our providers are all board certified physicians working in Northeast Florida and Southeast Georgia hospitals and health systems. We treat and educate on a large variety of medical issues. However, some conditions and complaints may not be appropriate for a virtual encounter and we will recommend you seek immediate evaluation in person. If you have any of the following complaints, go to an emergency department instead: 

  • Chest pain
  • Stroke like symptoms
  • Pregnancy related complaints
  • Altered mental status or confusion
  • Urogenital or breast related issues
  • Suicidal or homicidal thoughts or hallucinations

Technical
Info

Most patients find that using the Telescope Health App on their smartphone is easier than using a PC. If you are having difficulty finding the App, search “Telescope Health” in the App store or Google Play store.

Tech support can be called at 1-904-373-5304, and is available to all users of the Telescope Health platform. 

Language: The Telescope Health platform is available in English or Spanish (language preference set by the patient) if applicable. Our providers are not multilingual, however, unless otherwise specified.

Supported Browsers: Chrome or Firefox.

Supported Devices: Tablets, phones or smartphone or mobile app.

  • The platform and video will not function properly using internet explorer or safari. 
  • iOS mobile devices user MUST use the app.
  • We recommend checking your connectivity prior to a consult for a successful visit https://tokbox.com/developer/tools/precall/